Case Study:

TOP 5 FINANCIAL INSTITUTION IN AUSTRALIA CREDITS RECALL'S APPLICATION DIGITISATION SOLUTION

Top Five Financial Institution in Australia Credits Recall Application Digitisation Solution
Digital Document Management Solution Pays Back in Dollars and Sense

Customer Profile 
Top five financial Institution in Australia offering financial services, including retail, business and institutional banking. Key financial centres located in London, New York, Hong Kong and Singapore.

Challenge
Remove back-office processing of credit card applications. Improve time to process applications.

The Recall™ Solution 
Integrated document management solution spanning digitisation, data capture and processing. Online review application (ReView® Powered by OnBase®).

Functional Details 
Credit card applications sent directly via mail or fax to Recall operation center, where they are sorted and prepared for digitisation and indexing. If necessary, Recall contacts applicants directly to confirm or complete information or mail back application with a preprinted letter. After scanning, QA checks are performed. Data is transmitted to credit card approval system for immediate processing. All images are loaded into ReView for online access within 24 hours of receipt.

Results
  • Security – 128-bit SSL encryption, authorised user access only (ReView). 24/7, audited global network operations center; intrusion detection; offsite backups; disaster recovery planning/testing (infrastructure).
  • Efficiency – Reduced turnaround time for processing from seven days to 24 hours. Ability to focus on core business.
  • Customer satisfaction – 15-plus years of partnership. Scored 100 percent in quarterly customer service survey.
  • Sustainability – Reduced paper in office with 100 percent of all applications undertaken by Recall. Decreased operational costs.
Recall Folder

RESOURCES

Recall Case Study

CASE STUDY

RECALL PROVIDES GLOBAL BANK A BEST-IN-CLASS DOCUMENT DESTRUCTION SOLUTION

Recall created a solution to securely destroy sensitive documents for a bank operating in more than 70 countries.

Read More
Recall Case Study

CASE STUDY

INVESTOR SERVICE ADOPTS VAULTED DATA STORAGE

Learn how Recall™ delivered a state-of-the-art vault monitoring and storage solution to a global investor services firm.

Read More
Recall Case Study

INFOGRAPHIC

ACCOUNTS PAYABLE AUTOMATION

How Recall digital solutions help AP professionals drive efficient, informed decision-making, improve compliance and optimize productivity.

Read More